Shipping & Returns

1. Shipping options

Local delivery

Orders within King and Snohomish counties can be delivered directly by our team or by local courier during business hours (Monday – Friday, 8:00 AM – 6:00 PM (PST)). We schedule local delivery once the order is ready and confirm a delivery window with you in advance.

National shipping

National orders ship via tracked courier or, for larger consignments, palletized freight. Standard service typically delivers within 2–5 business days of dispatch; expedited options are available at quote. Tracking numbers are sent by email when the order leaves our facility or the distributor warehouse.

International shipping

We ship to most countries. International quotes state the Incoterm applied (typically DAP or DDP), the carrier, and whether duties and taxes are included. You are responsible for ensuring the products you order can be legally imported into the destination country and for any import documentation we cannot complete on your behalf. Some hardware and software is subject to export controls or regional licensing restrictions; we will identify these before accepting the order.

2. Freight, packaging, and charges

Shipping charges are calculated on weight, dimensions, destination, and service level and are shown separately on every quote and invoice. Server, rack, and bulk orders are shipped on pallets with appropriate protection; a tail-lift or dock-level delivery requirement must be confirmed when ordering. Special packaging, staged deliveries to multiple sites, or delivery to individual end users can be arranged at additional cost.

3. Lead times

Each line on a quote carries an expected lead time. In-stock items usually ship within 1–3 business days of order confirmation and payment or credit approval. Items sourced from distributor stock generally ship within 3–7 business days. Configure-to-order, imaged, or backordered items take longer and are confirmed individually. Lead times are estimates, not guarantees, and may change with manufacturer supply; we notify you as soon as we become aware of any delay and offer alternatives where possible.

4. Inspection on delivery

Please inspect all consignments on arrival. Count cartons against the delivery note, check for external damage, and note any shortages or damage on the carrier's proof of delivery before signing. Report shortages, visible damage, or incorrect items to sales@goldentechksa.com within 2 business days of delivery, and concealed damage or dead-on-arrival units within 5 business days, with photographs where possible. Claims raised outside these windows may be declined by the carrier or manufacturer and we may be unable to assist.

5. Returns of unwanted goods

Unopened stock items in original, resalable packaging may be returned within 14 days of delivery, subject to prior authorization and a restocking fee. Return shipping for unwanted goods is at your cost and risk; we recommend a tracked, insured service. Refunds or credits are issued after the goods are received and inspected, normally within 10 business days.

6. Restocking fees

A restocking fee of 15% of the product value applies to authorized returns of unwanted goods, reflecting handling and the distributor's own return charges. Items returned opened, with missing accessories, or in damaged packaging may attract a higher fee or be refused. No restocking fee applies where the return is due to our error or a confirmed product fault.

7. Non-returnable items

• Opened software, activated license keys, and any subscription or cloud service that has been provisioned
• Configure-to-order, custom-imaged, asset-tagged, or specially sourced products
• Consumables, cabling cut to length, and items sold as clearance or end-of-life
• Products that have been installed, registered to an end user, or had their seals broken, unless faulty
• Goods returned without an authorization number or outside the return window

Faulty products in any of these categories are handled under the manufacturer's warranty; see our Warranty page.

8. Returns process

1. Submit a request through the RMA form or email your account manager with the invoice number, product details, and reason for return.
2. We confirm eligibility and issue a return authorization number with the return address and packaging instructions, normally within 1 business day.
3. Pack the goods securely in the original packaging, mark the authorization number clearly on the outside of the box, and ship within 7 days of authorization.
4. On receipt we inspect the goods and issue a credit note, refund, or replacement, and confirm the outcome by email.

Returns sent without an authorization number cannot be tracked to your account and may be refused or returned at your expense.

9. Cancellations

Orders for stock items can be cancelled without charge before they are picked for dispatch. Once dispatched, the return conditions above apply. Configure-to-order, special-order, and software orders may be non-cancellable once placed with the manufacturer or publisher; we will tell you at the time of order if this applies.

10. Contact

Shipping and delivery questions: sales@goldentechksa.com · Returns and RMA: Support · Phone: +1 (425) 247-8733